Do not index
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Introduction
The "Open/Close Gate" tab offers various features. This thread will address questions about this tab and its associated features.
Before Getting Started
In this section, we will be addressing some of the frequently asked questions that most users have when it comes to understanding the functionalities and features of the "Open/Close Gate" tab within our application.
Can anybody open the gate from anywhere?
As the owner or manager of the yard, you possess the unique capability to open the gate from any location globally, no matter how far away you might be. This level of control ensures that you maintain full authority over the accessibility of your property. On the other hand, truckers or guests have a more limited capacity. They can only trigger the gate to open when they are in close proximity to it. This ensures that unauthorized access is minimized and your property remains secure at all times.
What happens to gate access if the device fails?
In the highly unlikely event that the gate opener device fails or stops working, we have implemented a robust failsafe mechanism. This mechanism ensures that all gates will default to a fully open position should such an event occur. This open state will persist across all gates until the gate opener device successfully regains its connectivity and is able to resume normal operation.
What are guests?
Guests are individuals to whom you want to grant temporary access. For instance, if you have a maintenance worker coming onto the property, or a lawn mowing company, you can temporarily grant them access through the Truckbays app.
What does “Forced” entry mean?
In the access log, the term "forced" indicates that the landlord opened it, while "unforced" means the trucker opened it.
Step-By-Step
What is the Open/Close Gate tab?
Welcome to the guide on using the Open/Close Gate tab in the Truckbays application. This guide will walk you through the steps required in using the Truckbays software efficiently.
1. Click "Open/Close Gates" from the main dashboard.
Click "Open/Close Gates"
2. To open a gate using the Truckbays dashboard select the "Open" option next to the gate you would like.
Only the yard owner will have access to this page.
3. Here you can see the Log of Access
Shows you every time the gate has opened since the use of the Truckbays gate opener.
4. To filter whether or not an entry was forced click the "Forced" option.
Click "Forced" to open a pop up tab with options. Keep in mind forced means opened by the yard owner when it is not forced a trucker opened it through the Truckbays app.
5. Select the filter option you would like.
The "Yes" option means it was forced and "No" means not forced.
6. To filter a specific gate click on the "Gate" option.
This will bring up a popout with all the gates available to select.
7. Select the gate you would like to filter.
Selecting a specific gate will only show you entries for that particular gate.
8. To filter a specific date range select the "From" option.
Click here to bring out a popout window that allows you to select a date range.
9. Select the start date of the range.
Click the desired start of the date range.
10. Then click the "To" option to select the end of the date range
Click "To" for selecting the end of the date range.
11. Click on "Guest" to view the guest tab.
Click "Guests" to view all your added guest.
12. In this page you will see all the guest you have added as well as the option to invite new ones. To invite a new guest click "Invite Guest".
Click "Invite guest" to add a new guest.
13. Fill in the Name box.
Fill in the name tab
14. Then fill in the phone number box.
Fill in the customers number
15. Write a description for easy organization of guest.
Fill in the description tab
16. Then select the "Start Date" option. This will determine the range that guest will have gate access for.
Click "Select date" to chose the start of gate access.
17. Select the start date of choice.
Click the desired date
18. Then select the "End Date" option to chose when gate access will end.
Click "Select Date" under "End Date" to chose when gate access will finish.
19. Click on the date you would like.
Click the desired end date.
20. And finally click "Send Invite". To finalize the new guest proccess.
Click "Send invite"
This guide covered the process of utilizing the Open/Close Gate tab in the Truckbays app for new customer onboarding. From opening and closing gates to inviting guests and sending invites, you've learned the essential steps to streamline activities.
Note: Gate access will be removed automatically when the end date is reached.